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Issues Log

The Issues Log is a summary of issues relating to EU and EEA EFTA citizens’ rights that the IMA is investigating.

Glossary of terms

EUSS – UK Border Force

Status: Open

The IMA has received information and complaints from citizens* experiencing challenges and refusals at UK borders, relating to EUSS status. 

Activity: Information Gathering

EUSS – Application Delays

Status: Open

The IMA has received information and complaints from citizens* experiencing long wait times for their EUSS applications, beyond estimated application processing times advised by the Home Office.

Activity: Engagement with Public Body

EUSS -Issues with the Settlement Resolution Centre 

Status: Open

The IMA has received information and complaints highlighting issues with long wait times when calling the SRC, unhelpful advice and delayed or unreceived emails.

Activity: Information Gathering

EUSS – CoA Delays (formerly Application Difficulties)

Status: Open

The IMA has received information and complaints relating to delays in receiving a Certificate of Application when an EUSS application is made.

Activity: Information Gathering

EEA Family Permits

Status: Open

The IMA has received information and complaints relating to previously eligible citizens* for the closed EEA family permit not able to apply for the new EUSS family permit.

Activity: Engagement with Public Body

EUSS – View and Prove

Status: Open

The IMA has received information and complaints regarding technical issues affecting the View and Prove service which inhibit citizens’* ability to access their proof of status.

Activity: Engagement with Public Body

EUSS – Awareness of digital status and valid ID documents to travel

Status: Open

The IMA has received information and complaints regarding valid ID documents of citizens* not being recognised at UK border points.

Activity: Information Gathering

EUSS – Rights of Late Applicants

Status: Open

The IMA is considering the impact on rights for citizens* who have made applications deemed late under the EUSS. 

Activity: Information Gathering

EUSS – Enforcement

Status: Open

The IMA is considering the impact on citizens* issued with 28-day immigration notices and further enforcement activity because they do not have EUSS status or a pending application.

Activity: Information Gathering

EUSS – Changing from Pre-Settled Status to Settled Status

Status: Open

The IMA is considering a requirement under the EU Settlement Scheme for holders of pre-settled status to apply for settled status or re-apply for pre-settled status within 5 years of the original grant of pre-settled status.

Activity: Judicial Review Proceedings ongoing

EUSS – Applications for Prisoners and Immigration Removal Centre detainees

Status: Open

The IMA is considering whether there are barriers for Prisoners and detainees in Immigration Removal Centres when applying for EUSS. 

Activity: Information Gathering

NiNo AND Share Code issues

Status: Open

The IMA is considering whether the expiry of share codes of citizens* applying for a National Insurance Number (NiNo) may result in a delay or their application being refused.

Activity: Engagement with Public Body

EUSS -Child applications

Status: Open

The IMA has received information and complaints about delays in the processing of child applications for EUSS.

Activity: Information Gathering

Looked After Children and Care Leavers

Status: Open

The IMA is considering whether looked after children are having their applications to the EUSS made on their behalf by local authorities and care providers.  

Activity: Monitoring

Glossary of terms

Citizens* – unless written otherwise in the Issues Log, ‘citizens*’ refers specifically to EU and EEA EFTA citizens and their family living in the UK and Gibraltar.

EEA – European Economic Area

EFTA – European Free Trade Agreement

EUSS – European Union Settlement Scheme

SRC – Settlement Resolution Centre

ECR – Early Case Resolution: an agreement between the IMA and a public authority enabling an existing or potential, systemic or general failure to be identified and addressed without the need for a full inquiry.

NFA – No Further Action: the IMA has been in dialogue with public bodies about certain issues and no further action has been taken, however; this does not prevent the IMA from intervening or taking action at a later date.

Inquiry – If the IMA has evidence that there may have been a failure or imminent failure in the way in which a UK authority has implemented the citizens’ rights agreements, it can exercise its powers of inquiry to hold public bodies to account.  Following an inquiry process, the IMA will publish reports which set out its conclusions and any recommendations for the public body to address the issue(s)