Accessibility Statement

The Independent Monitoring Authority for the Citizens’ Rights Agreement (IMA) is responsible for the content of this website.
We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

How accessible is our website?

We know some parts of this website are not fully accessible:

  • navigation on cards / carousels
  • screen reading navigation on mobile
  • reflow on mobile/tablet
  • Pdf documents

What we’re doing to improve accessibility

We are monitoring the accessibility of this website on an ongoing basis and fixing any accessibility issues reported to us.

Our website has recently had a WCAG Accessibility Audit carried out and we are working with our partners to resolve any inaccessible areas of the website. We will provide a further update on non-accessible areas of the website in August 2023.

Issues in detail

PDF documents are currently not accessible

Currently PDF documents are missing alternative text and titles. Their structure is not suited for people in need of assistive technologies

Text and headings are not reflecting the page structure

Content is not always marked up as recommended by WCAG accessibility guidelines. The visual representation is suited for sighted web navigation but is not fully supporting screen reader users

Navigation on cards

Navigation on cards is made difficult by an incorrect focus order and use of labels. This is affecting both keyboard and screen reader users


At the moment carousels are not providing a robust enough structure to aid users’ control. This has an impact on people with visual/motor/cognitive impairments


The website doesn’t adapt gracefully at increased zoom levels, especially on mobile and tablet

Mobile navigation

The hamburger menu is not properly labelled, thus affecting screen reading navigation

Search results pages

The search page doesn’t show the number of results or pagination indicators

Other issues in detail

Tags on cards look like buttons

The way tags are designed are very likely to disorient sighted users as they are barely distinguishable from buttons

Reduce transparency is not implemented

The website is not adopting the prefers-reduced-transparency media query which helps minimise the amount of transparent or translucent layer effects

Next-Prev buttons on Cards

The way these buttons are announced by screen readers is not correct. This is very likely to affect users with visual-cognitive impairments

Issues being addressed at the moment

Non descriptive links

Occasionally links are not properly labelled across IMA website as they are showing the whole url to users. This is not compliant with WCAG accessibility guidelines

The search facility is not properly suited for blind navigation

The search field is repetitevely announced by screen readers: both the labelling and the design are not correct

Users are not notified of filtered results

Sighted users are not notified of the number of filtered results found in the page

Main navigation on mobile

Users with visual impairments are not informed of the presence of dropdown buttons on mobile main navigation

What to do if you can’t access part of this website

If you need information on this website in a different format, you can contact us by email.

Our address

Independent Monitoring Authority
3rd Floor Civic Centre
Oystermouth Road
Swansea, SA1 3SN

Reporting accessibility problems

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us by email and give us details of the issue and any assistive technology you are using.

We will consider your request and respond back within 10 working days.

Content that’s not within the scope of the accessibility regulations

Some of our PDFs and Word documents are essential to providing our services. We are in the process of improving the accessibility of these or replacing these with HTML where possible.

The accessibility regulations do not require to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDF document we publish will meet accessibility standards.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The IMA team is committed to making our online services accessible to all users and compliant with level AA of the Web Content Accessibility Guidelines – WCAG 2.1, in line with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Please check our issues list for a detailed overview of all ongoing problems and the ones which are currently being addressed.