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Accessibility statement

Using this website

The Independent Monitoring Authority for the Citizens’ Rights Agreement (IMA) is responsible for the content of this website. The Ministry of Justice is responsible for the technical aspects.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate the website using just a keyboard

AbilityNet has advice on making your device easier to use if you have a disability.

What to do if you can’t access part of this website

If you need information on this website in a different format, you can contact us:

Independent Monitoring Authority 
3rd Floor Civic Centre 
Oystermouth Road 
Swansea  
SA1 3SN

Email: IMA@ima-citizensrights.org.uk

Reporting accessibility problems

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact IMA@ima-citizensrights.org.uk  giving details of the issue and any assistive technology you are using.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The IMA and the Ministry of Justice digital team are committed to making sure our online services are accessible to all users and comply with level AA of the Web Content Accessibility Guidelines – WCAG 2.1, in line with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Not applicable.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

Not applicable. 

How we tested this website

In order to help us achieve and maintain our objective we commissioned The Digital Accessibility Centre (DAC) to carry out a WCAG 2.1 AA level technical compliance audit, which included extensive testing by users with a wide range of disabilities.

This website was last tested on 29 October 2020. 

The DAC tested the website available at https://ima-citizensrights.org.uk/

What we’re doing to improve accessibility

We will monitor the accessibility of this website on an ongoing basis and fix any accessibility issues reported to us.

This statement was prepared on 5 November 2020 and was last updated on 27 January 2021