If we believe there may have been a failure or imminent failure in the way in which a UK authority has implemented the citizens’ rights agreements, we have specific powers to hold public bodies to account.
The two main ways we can take action are:
- Legal action (review and interventions)
Complaints received from the public, as well as our own intelligence monitoring and assurance reviews, help us to determine where issues may be occurring and to decide which action, if any, to take.
An inquiry may lead us to initiate legal proceedings, but any issues identified can be resolved directly with the public authority.