If you are unable to report your complaint using our online portal, you are able to do so by post. In order to submit a postal complaint to us, you need to confirm that you have read and provide your consent to your data being processed as outlined within our Privacy Notice.
You can still submit a complaint via post to the IMA, even if you are unable to download the complaint form. Please provide us with as much detail as possible regarding your complaint. This should include such things as what has happened and who is involved and may include copies of correspondence etc.
When submitting a postal complaint to the IMA, we request that you do not include any original documents. If you do wish to provide such documentation, please only send copies of your original document as documents will be scanned and digitally retained. This is in line with the organisation’s data storage policies. If original documents are received by the IMA, these will be returned to the sender via Royal Mail recorded delivery. The IMA will not be held responsible for the loss of any documents. The IMA are also unable to provide any guarantee that any documentation will be returned by a set date.
All completed postal forms should be returned to the following address:
IMA Intelligence Hub
3rd Floor Swansea Civic Centre
If you are having difficulty using our website portal or would like any help submitting your complaint to the IMA, please call us on 01792 356300 to speak to a member of our team. If you are calling from outside the UK the number is (+44) 1792 356300.
The telephone service is available for providing help with submitting your complaint to the IMA. We are unable to provide any legal or general advice about citizens’ rights. Our staff are unable to resolve any individual issues or advise on outcomes for complaints.