Complaints Portal Accessibility Statement

The Independent Monitoring Authority for the Citizens’ Rights Agreement (IMA) is responsible for the content on our complaints portal.

We want as many people as possible to be able to use this portal. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

How accessible is our website?

We know some parts of this portal are not fully accessible:

  • Focus Order – Tab order is not logical
  • Labels – Information not present
  • Click handlers should have key up and key down handlers
  • Use of colour – links lack styling & lack of UI contrast
  • Bypass Blocks
  • Incorrect Alternative Attributes on Imagery
  • Page regions not identified with ARIA landmarks
  • Heading Structure incorrect
  • Resizing of text & text styling rendering
  • Focus – CSS outline or border not clear

What we’re doing to improve accessibility

We are monitoring the accessibility of this website on an ongoing basis and fixing any accessibility issues reported to us.

Our website has recently had a WCAG Accessibility Audit carried out and we are working with our partners to resolve any inaccessible areas of the website. We endeavour to complete the non-accessible items listed within this statement by April 2024.

What to do if you can’t access part of this website

If you need information on this website in a different format, you can contact us by email.

Our address

Independent Monitoring Authority
3rd Floor Civic Centre
Oystermouth Road
Swansea, SA1 3SN

Reporting accessibility problems

We’re always looking to improve the accessibility of our complaints portal. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us by email and give us details of the issue and any assistive technology you are using.

We will consider your request and respond back within 10 working days.

Content that’s not within the scope of the accessibility regulations

Some of our PDFs and Word documents are essential to providing our services. We are in the process of improving the accessibility of these or replacing these with HTML where possible.

The accessibility regulations do not require to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDF document we publish will meet accessibility standards.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The IMA team is committed to making our online services accessible to all users and compliant with level AA of the Web Content Accessibility Guidelines – WCAG 2.1, in line with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This online service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Please check our issues list for a detailed overview of all ongoing problems and the ones which are currently being addressed.