The IMA was established following Brexit as a result of the Withdrawal and Separation Agreements, with two statutory duties: to monitor and promote the rights which impact millions of citizens, as set out in those Agreements.
These duties help us to mind the gap – this means we are part of the efforts to close the gap between the rights citizens are entitled to and what they are able to access in practice – enabling them to continue contributing to the UK and Gibraltar.
Throughout December, we will be hearing from different citizens on our social media channels about what life in the UK and Gibraltar looks like for them as part of our I’MA Citizen series.
We will also reflect on the results of our recent survey, five years on from Brexit, which found that barriers to accessing rights remain a problem for some citizens.
Our latest survey of more than 2,200 EU and EEA EFTA citizens and their family members shows that while 97% of respondents are aware of their rights, one in five reported experiencing difficulties in accessing them, including the right to work, live, and travel.
In addition to barriers to accessing rights, 35% of respondents reported feeling discriminated against by public bodies since Brexit. Half of those reporting discrimination were from ethnic minority backgrounds.
When the IMA was established at the end of December 2020, it was given powers to take legal action, receive complaints, and undertake inquiries to ensure that public bodies uphold the rights of eligible EU citizens.
Since then, we have engaged with citizens across the UK and Gibraltar examining hundreds of complaints and reviewing thousands of pieces of information to better understand the issues affecting them.
We have also used our powers in a number of ways, including:
- Taking legal action to ensure citizens with pre-settled status retain their rights if they do not make a second application. Without this legal action, the estimated 1.5m citizens currently holding pre-settled status would have been at risk of losing their rights to continue to live and work in the UK if they failed to take action to re-apply for status.
- Undertaking an inquiry into delays and issues with certificates of application under the EU Settlement Scheme (EUSS) which led to improved processing times for citizens
- Helping uphold the rights of EU citizens with pre-settled status who later seek immigration status under domestic abuse routes
- Working with bodies such as the DVLA, NHS, and local councils to resolve systemic barriers faced by EU citizens in accessing services including healthcare, housing, social security, and driving licences
- Undertaking assurance reviews across the UK to ensure local councils were applying for EUSS status for eligible looked-after children and care leavers, with hundreds of children having their status secured as a result
- Monitoring hundreds of pieces of new legislation to check compatibility with the Withdrawal Agreements
- Intervening in legal proceedings covering cases relating to citizens’ rights to apply for housing, healthcare, and certain benefits to help improve clarity for citizens and public authorities regarding rights under the Withdrawal Agreements.
- Securing a requirement for anyone bringing a legal case relating to EU citizens’ rights in England, Wales or Scotland to notify the IMA. This helps us better understand the experience of citizens and decide whether to intervene
- Publishing guidance for citizens and public authorities on a range of topics, including travel and entry to the UK, absences, using share codes, and securing the rights of children of parents with EUSS status
Information on all our work can be found on our website.
Miranda Biddle, IMA Chief Executive, said: “The IMA was established five years ago to ensure that the commitments to citizens’ rights made under the Withdrawal and Separation Agreements are upheld in practice by public bodies.
“We mind the gap so that citizens can contribute, grow, and thrive in the places they call home and continue to make a real difference to both the UK and Gibraltar. As we mark our fifth anniversary, we felt it was important to share some of their stories as we also reflect on the issues highlighted in our recent survey.
“Citizens’ rights are fundamental to the lives, families, and futures of those who call the UK and Gibraltar home. We also know that five years on from Brexit, these rights can be complex and, for some, challenging to access.
“We are therefore always keen to hear from citizens and stakeholders about any issues they might be facing so that we can continue to work with public bodies to bring swift resolution to any problems, ensuring that citizens and their families can exercise their rights with clarity and confidence.”
Anyone facing difficulties accessing their rights is encouraged to contact the IMA for support. Visit the IMA’s complaints page on our website for more information on the rights of EU and EEA EFTA citizens and their family members who have applied to the EUSS.

