EUSS Evidence of Residence
Summary of Information
The IMA received complaints raising concerns that the Home Office (HO) was refusing to accept certain types of evidence of UK residence for applications under the EU Settlement Scheme (EUSS), including payslips without a valid National Insurance Number (NINo) and statements from certain online bank accounts.
Summary of Actions and Evidence
Having investigated the complaints in further detail, it was established that the complainants were not refused EUSS status solely due to specific types of evidence provided, but rather the reason(s) for the refusal of their application had not been communicated to them clearly.
The HO has assured the IMA that substantial further training has been provided to staff and additional quality assurance measures are in place to ensure that reasons for refusal are clearly communicated to citizens in the decision letter on their EUSS application.
On this basis, the IMA does not have any present concerns relating to this matter and therefore no further action will be taken at this time.
Summary of Decision
After investigating the complaints and engaging with the HO, it was established that the reasons for refusal of the complainants’ applications had not been communicated to them clearly.
The HO has acknowledged this deficiency in its decision letters to the complainants and has resolved this issue by providing further training to staff and putting in place additional quality assurance measures.
On the basis of the information available at this point in time, the IMA has determined that it does not have reasonable grounds to pursue further action.
However, should the IMA receive any further information or complaints about this or related issues, these will be considered on their merits and in line with IMA’s internal processes.
All issues and outcomes
