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Step-by-step guide to reporting a complaint

How to report

Step 1: Eligibility check

You can report an issue using our online tool if:

  • you are a citizen of an EU or EEA EFTA (Iceland, Liechtenstein or Norway) state  
  • you believe that a UK public organisation has acted in a way that impacts on your rights, under the Withdrawal Agreement or EEA EFTA Separation Agreement
  • whether or not you have already complained directly to the organisation that you are having an issue with

If you are not sure if this applies to you, you will be able to use our eligibility checker.

Step 2: Tell us about your issue

We will ask you for some personal details and information about your complaint.

Give us as much detail as you can about your complaint, including:

  • what has happened 
  • who is involved 
  • who you have already complained to and what happened with that complaint

You can also submit supporting documents along with your complaint. This might include copies of email exchanges relating to your complaint, previous decisions, or anything else that will help us understand the issue you’ve been having.

What happens after you report

We use the complaints reported to us to build up a picture of where there are common, wide-reaching, or systemic issues with how UK public bodies are operating.

Your complaint may be used as part of a wider inquiry if:

  • is similar to others we have received
  •  shows us there could be a larger problem with policies, systems or processes

All the complaints we receive help us gather evidence of what is happening so that we can look into it further and take action. 

How long it takes

We will keep the website updated with details of inquiries we are working on. Check back to our publications section and follow us on social media to find out how things are progressing. 

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Before you start