The Independent Monitoring Authority (IMA), which monitors the rights of EU and EEA EFTA citizens after the UK left the EU, has received reports from citizens regarding problems travelling to, and entering the UK.
Following these reports, the IMA investigated the processes used by Border Force; the part of the Home Office which secures the UK border.
As a result, the IMA has created step-by-step videos for EU and EEA EFTA citizens and joining family members travelling to the UK to explain the procedures they should expect at the UK border.
The step-by-step videos cover scenarios that citizens may face depending on the form of identification they travel with and their status. For quicker entry into the UK, you may be able to use the e-Passport Gates (eGates) at the airport if you are travelling with your passport; as long as the criteria explained in Home Office guidance applies to you. If this is the case, please watch this Home Office video on using eGates.
If you encounter an issue using the eGates and are referred to a Border Force Officer, or you are not able to use the eGates at all, the IMA has produced a series of videos to explain examples of what can occur. Please refer to the video most relevant to your situation below.